Book: Clued In - How to keep your customer coming back again and again

How to keep your customer coming back again and again. New book called Clued In, authored by Lewis P.Carbone.

Lewis P.Carbone has been one of the business world’s foremost advocates for the value of managing experiences. He was coauthor of the seminal 1994 article that introduced the marketing world to the idea of customer experience management. Through his consulting firm, Experience Engineering, he advises companies on how to deliver value to customers through experience.

Jesse James Garrette, has updated mentioned interviewed Lou Carbone. And its available in his Adaptive path blog.

Just Ask: Integrating Accessibility Throughout Design

"Just Ask: Integrating Accessibility Throughout Design" is a new book that helps developers include accessibility in designing websites, software, hardware, and consumer products. Author of this book is Shawn Henry. Shawn's Profile

What Is Web Accessibility?

Web accessibility basically means that people with disabilities can use the Web. More specifically, web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web.

"Just Ask" focuses on including real people with disabilities throughout the design process, to develop effective accessibility solutions efficiently.

What's really cool is that the entire book is available *online* free, thanks to Adobe, RNIB (Royal National Institute of the Blind), Mitsue-Links, and other sponsors.

Implementing accessibility in design is not difficult, it automatically comes of interest in the field and the social responsibility.

Also Read:

• Just Ask - Cover page
• Just Ask - Introduction
• Job Access with Speech Acronym Jaws - Screen reader software
• Understanding Web Accessibility
• Web Accessibility Initiative (WAI) - home page
• http://www.microsoft.com/enable/
• Accessible website - NO Assitive Technologies required
• Accessibility issues in differentiating US currencies
• Web Aim (Web Accessibility in Mind)
• Section 508